Thank you for your business. Helpfulitem.com strives to give our customers the lowest price and best service. To help insure the best possible outcome for both parties, we would ask you to please familiarize yourself with general policy of helpfulitem.com, as offered below.

Helpfulitem.com guarantees the safe arrival of any product it ships. In the event that the customer is at the shipping address at the time of delivery, the customer should immediately inspect the outer box for any rips, tears, of evidence of damage. The customer should then open up the box and inspect the product for any damages. In the event that the product is damaged, the customer shall refuse delivery of product and immediately contact the Customer Care Department or call (866) 299-8963 to discuss the replacement of such product.

In the event that the customer is not at the shipping address at the time of delivery, the customer shall open up and perform the inspection described above within forty eight (48) hours of receipt. Again, in event of damage, please contact us immediately. Helpfulitem.com reserves the right to refuse the replacement of any damaged product that was not reported within forty eight (48) hours or in accordance with this policy.

In the event that helpfulitem.com takes responsibility for replacing a damaged product, the customer is required to store the damaged product until such point in time where the damaged product has been inspected by the carrier/shipping company and a settlement agreement has been reached between the carrier/shipping company and helpfulitem.com. This process usually takes between twenty five (25) and forty five (45) days. Failure, on the part of the customer, to store the damaged product for required amount of time, or to allow its inspection by the appropriate party, will result in the customer being charged for the damaged unit.

For further shipping policy details, see our Shipping Policy page.

The customer has five (5) hours to cancel an order that has been processed. In the event that the customer waits more than five (5) hours to cancel an order, such order will be subject to a five (5%) percent service charge.

Once the order for a product has been processed and the product(s) affiliated with such order have been shipped, all cancelled orders will be subject to a twenty (20%) percent restocking fee. Regardless of the reason for the cancellation, or what form such cancellation takes, i.e. refusal of delivery, a change in the customer’s disposition with relation to the purchase of the product, etc., a twenty (20%) percent restocking fee will be added to the order and the cost of shipping will be non-refundable. If, prior to the purchase of a product, the customer has any questions about the product, the customer can e-mail us at Product Information Department or call us at (866) 299-8963.

If for whatever reason the customer would like to return a purchased and delivered product to us, it must be in its original box (new not used, installed or hooked up to electricity or gas) in the original packing, and must include any and all manuals, instructions, blank warranty cards, plus any other items not specifically described here but included with it. Additionally, products that have been installed or hooked up to electricity or gas will not be considered “new.”

In the event that these guidelines are met, helpfulitem.com will process a refund. In such instance the customer will receive back from helpfulitem.com the purchase price, minus a twenty (20%) percent restocking fee. Shipping is not refundable. Helpfulitem.com can be contacted for information regarding the shipping address and/or authorization code. All returns must be authorized within 5 days of delivery. Helpfulitem.com reserves the right to refuse any returns not meeting the above conditions.

Processing of refunds takes 5 - 7 days.

You may email us by using the form on our Contact Us page.